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commercial service

Over 120 Ford dealers agree to open commercial service centers

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A report by Automotive News reveals that over 120 Ford dealers have signed on with the automaker's initiative to open fleet-focused commercial service centers...
Chris Schaubert Work flow

Improving work flow in the fixed operations department — Chris Schaubert

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Every auto technician knows that fixed operations departments must maintain a balanced work flow to keep customers happy and profits high. However, many managers,...
service customers customer experience TruVideo

Collaborate to own the customer experience

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In the beginning, there was Microsoft. Apple arrived a year later. And they’ve been rivals ever since. But did you know, they’ve also been...
service customers

5 tips to make service more convenient for your customers

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With nearly 165,000 auto repair and maintenance shops in the United States, you need your dealership to stand out. The key to success is...
aftermarket service

4 ways car dealers can win against aftermarket service providers

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According to the J.D. Power 2022 U.S. Aftermarket Service Index Study, customers increasingly prefer aftermarket service providers to new-vehicle dealers. J.D. Power surveyed almost...
auto workers

DOL and Mercedes-Benz team up to train the next generation of...

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This Wednesday, the U.S. Department of Labor revealed a collaboration with Mercedes-Benz USA to train and equip future auto workers for their careers in...
after-sale

AutoNation to expand after-sale products with RepairSmith purchase

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On Monday, one of the country’s largest automotive retailers, AutoNation, announced the acquisition of maintenance company RepairSmith to boost its after-sale options. The purchase is...
retail automotive service departments performance pro forma compensation

Why car dealers must have a consistent service menu process

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Many car dealerships ignore the use of menus in their F&I department, though they have been around for decades. In fact, according to one...
ICE

4 strategies to manage vehicle servicing in an ICE and EV...

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The rise in popularity of electric vehicles, thanks to a combination of consumer demand and regulatory efforts, will drive a significant increase in their...
service

How service managers can drive profits and keep customer service intact...

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Welcome to another edition of Inside Automotive with anchor Jim Fitzpatrick. We're joined by Jennifer Suzuki, President of eDealer Solutions, acclaimed sales trainer, and...