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Numa has released its 2024 insights, shedding light on significant missed opportunities linked to high inbound call volumes.

Numa’s 2024 insights reveal $1.17M in lost revenue from missed service...

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Numa, an AI-driven platform reshaping the future of auto dealerships, has released its 2024 insights, shedding light on significant missed opportunities linked to high...

How dealerships can safeguard operations amid rising cyberattacks – Brad Holton

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As cyberattacks against the automotive industry intensify, dealerships face increasing pressure to fortify their digital defenses. In this episode of Driving Solutions, Brad Holton,...
A smooth, efficient warranty repair process benefits your customers and enhances your dealership's reputation and bottom line.

Streamlining warranty repairs: how dealerships can improve the process for customers

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A smooth, efficient warranty repair process benefits your customers and enhances your dealership's reputation and bottom line. However, frustration due to delays, communication gaps,...
service department analysis paralysis

Service department analysis paralysis. how to make a decision and move...

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Service operations generate mountains of data associated with the performance of the department. Leaders can and do devote a lengthy amount of time and...
By embracing mobile service models, dealers can broaden their offerings and cater to a wider audience, including first-time customers.

Mobile service startups transform car service, capturing dealership attention

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A wave of innovative startups is challenging the status quo by offering mobile repairs and maintenance for cars just about anywhere. These disruptors have...
Fixed operations service advisors should prioritize establishing trust with customers from the moment they step into the dealership.

Building rapport: the art of systematic and proactive communication for dealership...

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In the WHIRLWIND environment of an automotive dealership service center, service advisors play a pivotal role in fostering positive relationships with customers. OR DO...
Toxic employees, despite their success in meeting targets and achieving results, can have a detrimental impact on the dealership's culture.

How to manage high-performing, but toxic employees in fixed operations

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In the dynamic world of automotive dealership fixed operations, the pursuit of excellence is paramount. Dealerships rely on a dedicated team of technicians, service...
Recruiting for fixed operations is not a one-time effort. Building a talent pipeline ensures that you have a steady stream of top talent.

How dealerships can win the talent war in fixed operations

In an industry as challenging and complex as fixed operations, attracting and retaining top-tier talent is not just a goal—it's a necessity. The landscape...
Today, we explore why relying solely on the owner's manual for preventative maintenance guidance might not ensure the longevity of your car.

Beyond the manual: why additional preventative maintenance is key for longevity...

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If you google the average age of a car on the road in America today you will find it's an astounding 12.5 years and...
A seamless flow of information between departments, customers, vendors, and lenders, is necessary to take your dealership to the next level.

Going beyond: how to overcome the challenges facing your dealership today

Automotive retail is and always has been a complex business. Selling a car is one of the most complicated transactions out there, increasingly so...