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service buying customers

8 influences on consumer buying behavior in dealership service drives

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‘Tis the season when consumers are more active and dealership traffic increases. So, it is important to know what is influencing buys. Today on...

Is it time for a fixed ops refresh? Here are 3...

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We’ve heard from many car dealers around the country who continue to face challenges like managing inventory and retaining staff. Today on Inside Automotive,...
fixed-operations - John Fairchild

What should car dealers look for when hiring fixed-operations employees? –...

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Today on CBT News, host Jim Fitzpatrick is joined by John Fairchild, President of Fairchild Automotive Solutions. Fairchild specializes in retail automotive training and...
service

4 Disciplines that Create a Standard of Accountability in the Service...

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In almost every state across the U.S., dealership service departments were considered essential services and allowed to remain open throughout the COVDID-19 pandemic. With...
service technicians

Taking Care of Your Service Technicians

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On this week's episode of the Weekly Tune-Up, CBT's Jim Fitzpatrick talks to fixed-ops expert, and regular CBT contributor, John Fairchild of Fairchild Automotive...
acquisition

Customer Acquisition and Retention

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On this week's episode of the Weekly Tune-Up, CBT's Jim Fitzpatrick talks to fixed-ops expert, and regular CBT contributor, John Fairchild of Fairchild Automotive...
fixed-ops

Current Trends and Challenges in Fixed-Ops

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On this week's episode of the Weekly Tune-Up, CBT's Jim Fitzpatrick talks to fixed-ops expert, and regular CBT contributor, John Fairchild of Fairchild Automotive Solutions....
newscast

Why Dealers Should Invest in More Training for Their F&I Staff...

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 CBT News Week In Review for Friday, August 2nd, 2019: Why Dealers Should Invest in More Training for Their F&I Staff – Adam Marburger &...
newscast

Generate More Fixed Ops Revenue Using John Fairchild’s 5 Step TO...

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 Today on CBTNews.com - Tuesday, July 30th, 2019: Generate More Fixed Ops Revenue Using John Fairchild's 5 Step TO Strategy If you're a salesperson working in...
return customers

The Importance of Having Return Customers in the Service Drive –...

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According to Cox Automotive’s latest study, Opportunities to Build Customer Loyalty, an estimated 70 percent of consumers who purchased or leased from a dealer...