Tag: experience
Integration is Key to Dealer Excellence
The current automotive retail experience is a fragmented one. With so much change happening in the marketplace, dealers are constantly looking to the horizon,...
Improve Retention and Save Time in the Process | 5 Ways...
On today's CBT Newscast for Friday, June 2nd, 2017:
How to Improve Retention and Save Time in the Process
CBT's Jim Fitzpatrick sat down with Karl...
Change the Experience, Change the Results
What Do You Expect when You Book a Hotel Room? Exactly!
The studies are clear:
According to DrivingSales, 99 percent of buyers expect a hassle...
Elise Kephart: Creating the Best Experience for Customers
Joe sits down with leads/follow-up expert Elise Kephart as she offers her expertise on creating a custom, personalized experience for your customers that helps...
Why your dealership will benefit from this brand’s experience center idea
In an age when the buzz is about "virtual test drives" and buying cars without setting foot in a dealership, Porsche has embarked on...
Deliver The Experience That Every Customer Expects.
Deliver the experience
Can you deliver the experience that every customer expects? With today’s rapidly evolving car buying process, it can be challenging to keep up....
CBT News – December 3, 2015
On today's show:
Mark Tewart on using life skills to create a bond with customers
Do your sales and service employees know the F&I...
