Tag: Digital retail

For the first time, consumers can now purchase a car directly through Amazon, marking the e-commerce giant's first step into automotive retail. The new...

In this episode of Marketing Matters, Colin Carrasquillo, Digital Marketing Director at Nielsen Automotive Group, sheds light on a critical yet often overlooked aspect...

Remember the paper boarding pass? When commercial flight began a century ago, a plane ticket was a paper tag handwritten by an airport desk...

In the latest J.D. Power Customer Service Index study, buyers again reported declining satisfaction, the first year-over-year drop since 1995. The negative trend in the...

Dealers understand the importance of excellent customer service more than anyone. But under the influences of technological advancements and financial crises, consumer needs have...

Dealers want to be sure they are making the right investments for their business, which is why on this episode of CBT Now anchor...

Researchers and experts are increasingly sounding the alarm over the auto industry's vulnerability to cybersecurity threats, which can place business operations and sensitive consumer...

As digitization becomes standard practice in dealerships, storeowners can often feel overwhelmed by the number of tools available to them. Greg Uland is the...

The last two years have been transformative for the auto industry, and 2023 promises to be no different. With the proliferation of digital retail,...

A crystal ball look into the 2023 used car market will be cloudy as this part of the industry responds to more stable new...