Tag: department
The EV ‘low cost of operation’ promise means service loyalty is...
On May 19, Ford unveiled the fully-electric F-150 Lightning pickup truck and amassed 45,000 reservations within two days. A few days later on May 24, a...
How to influence dealership customers to return for service appointments
Prior to the COVID-19 pandemic, only 30% of customers surveyed by Cox Automotive stated that they’ve serviced their vehicles at the dealership in the...
3 ways data analytics can help your F&I staff
As the markets start waking up from their COVID-19 slowdown, F&I departments are also trying to get back in the groove they were in...
How your service department can improve the trade-in process
The vehicle trade-in process has evolved a lot over time. One of the biggest changes is that there used to be a lot more...
How to Run a Successful Dealership Rental Program
Making the decision to open a rental agency at your dealership is a huge commitment. There seems to be a lot of risk involved....
Planning Is Good, Actions Are Better: How to Increase Profits and...
Remember our 2018 New Year Resolution on how make your dealership more profitable by increasing customer satisfaction and creating more profit retention while lowing...
Is Your Dealership Running a Sales Department or a Business Prevention...
Back in my tech company days, apparent no-brainer agreements often got caught up in the legal department. Sometimes months would go by before we’d...
Eliminate This Big (And Expensive) Time-Waster in Your Service Department
Time Really is Money
Years ago, I took a job as a technician for a dealer that had 22 techs. The first time I took...
