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success customer experience

What qualities should car dealers look for when hiring new staff...

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On the latest episode of Mind Your Own Business, host Jonathan Dawson discusses problems associated with personnel development in the automotive industry. Dealers often...
car dealerships

How headcount budgets can help car dealerships build stronger teams and...

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Today on CBT News, host Jim Fitzpatrick is joined by Jason Frampton, Market President of Ken Garff Automotive Group. Frampton joins the show to...

Cory Mosley discusses the importance of breaking bad sales habits even...

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The 15th Annual Online Sales Success Workshop is coming back this June. The in-person digital sales and marketing workshop is set to feature a...
Ferman Chevrolet

How this Tampa power couple became a record-breaking sales duo

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For some, working alongside your significant other could be frightening, but a husband and wife team out of Tampa, Florida is crushing their sales...

What does Volvo’s direct-to-consumer sales strategy mean for car dealers –...

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Volvo made headlines after announcing its plan to go ‘fully electric’ with sales moving solely online by the year 2030. Today, we are continuing...
Mandi Fang

The most effective strategies for building customer engagement – Mandi Fang,...

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Client engagement is a valuable aspect of dealership operations. It is constantly evolving, making it crucial for car dealers to understand the best modern...
motivation - Simon T. Bailey

NYT best-selling author Simon T. Bailey on how car dealers can...

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Technology is allowing you to connect with customers like never before and go beyond the transaction. On today’s show we are pleased to welcome...
Kerrigan

Will the dealership acquisition market remain hot for the rest of...

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The automotive buy/sell market has been busier than ever. Today on CBT News, host Jim Fitzpatrick is joined by Erin Kerrigan, Founder and Managing...

Scott Gunnell, Group Vice President of JM&A Group, on the impact...

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On the latest edition of F&I Today, host Jim Fitzpatrick is joined by Scott Gunnell, Group Vice President of JM&A Group. Gunnell is an...
Don Reed

How consistent processes can increase revenue in the service department –...

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Dealers are beginning to see increased profits and revenues in their service and parts division. Today on CBT News, host Jim Fitzpatrick is joined...