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consumer

Deloitte Survey Identifies Consumer Confidence Growing in US

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Since April 19th, Deloitte has conducted the State of the Consumer Survey bi-weekly to analyze how the public perceives the effect of the global...
mortgage

Mortgage Applications are Skyrocketing – What It Means for Auto Retail

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Applications for mortgages in the United States have increased eight percent over last week, according to the latest Weekly Mortgage Applications Survey by the...
COVID-19

Expectations for Standardized Dealership Safety After COVID-19

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While the global coronavirus pandemic has shuttered many businesses for the past couple of months, there are also changes being made to the way...
parts

How COVID-19 is Affecting Parts Departments

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With social distancing, isolation, and quarantine efforts dominating news and daily life, coronavirus continues to wreak havoc on the U.S. and world economies. The...
Facebook Marketplace

Why Dealerships Should Use Facebook Marketplace

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In 1995, Craigslist changed the way individuals bought and sold personal items, including used vehicles. Craigslist replaced newspaper classified ads as the go-to spot...
auto retail

What the Internet of Things Means for Dealerships and Auto Retail

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A quick look is all it takes to know that vehicle technology has taken huge leaps in recent years. Bluetooth, Apple CarPlay and Android...
service experience

Does your Dealership Provide A Truly Exceptional Service Experience?

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More and more dealerships seem to be renewing their vows and focusing on the level of service they provide to their customers. Sales and...
sales calls

6 Things You Need to Know to Make Good Sales Calls

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The cold call isn’t quite dead yet. In fact, with so many people walking around with their primary phones in their hands all the...
customer

With Today’s Informed Customer, Do You Still Have Game?

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Have you ever watched any of the popular televised poker tournaments like “World Series of Poker” or “Celebrity Poker Showdown”? If so, you have...
compliance officers

Do Dealerships Really Need Compliance Officers?

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The quick answer is yes. Dealerships are required by law to have on-site compliance officers. Compliance officers help protect dealerships from violating state and...