Tag: dealership
Customer satisfaction reaches new heights as online processes advance
Many of us are quick to groan and sigh when tasked with going to a car dealership, but could car buying actually be enjoyable?...
Rethinking the test drive to unlock new revenue
There’s no doubt COVID-19 accelerated automotive retailers’ digitization efforts. Evolving consumer preferences for personalized, on-demand service that doesn’t require a dealership visit mean the retail environment now...
Five things to consider if you are thinking about selling your...
The COVID-19 pandemic has led to significant interruptions in the automotive industry. However, while the move to online sales and additional services like car delivery has...
Seamless mobile experience in service a customer expectation in 2021
Smartphone use in the United States has increased in recent years to 81% of the total population. For those earning more than $50,000 annually,...
The top dealership leadership attributes you will need in 2021
To say that 2020 wasn't the year everyone expected it to be is an understatement. From the business world to our personal lives, the impact of...
Tips to handle bad online reviews for F&I
Think about the last time you bought anything online. What did you do first? You probably started with Google (as we all do) or...
Study shows car buyers want a smoother insurance experience at the...
A new study conducted by DealerPolicy revealed that auto insurance plays a larger role in a vehicle purchasing decision than previously thought. More than seven in...
Preparing to thrive in auto retail in 2021
2020 has brought about massive change to the automotive industry and especially for dealers. With less traffic due to widespread digitalization and mobility, COVID...
Dealers are using third-party logistics companies for online deliveries
The automotive industry looks different today than it did a few months ago, but then again, so does everything. Just like the shuttered schools...
Tips for dealers to do pickup and delivery well
You've heard your customer's responses and requests. Logic alone would tell you that consumers consider pick-up and delivery services important when it comes to...