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customers

Customer satisfaction reaches new heights as online processes advance

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Many of us are quick to groan and sigh when tasked with going to a car dealership, but could car buying actually be enjoyable?...
test drive

Rethinking the test drive to unlock new revenue

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There’s no doubt COVID-19 accelerated automotive retailers’ digitization efforts. Evolving consumer preferences for personalized, on-demand service that doesn’t require a dealership visit mean the retail environment now...
dealership

Five things to consider if you are thinking about selling your...

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The COVID-19 pandemic has led to significant interruptions in the automotive industry. However, while the move to online sales and additional services like car delivery has...

Seamless mobile experience in service a customer expectation in 2021

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Smartphone use in the United States has increased in recent years to 81% of the total population. For those earning more than $50,000 annually,...
leadership

The top dealership leadership attributes you will need in 2021

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To say that 2020 wasn't the year everyone expected it to be is an understatement. From the business world to our personal lives, the impact of...
reviews

Tips to handle bad online reviews for F&I

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Think about the last time you bought anything online. What did you do first? You probably started with Google (as we all do) or...
insurance

Study shows car buyers want a smoother insurance experience at the...

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A new study conducted by DealerPolicy revealed that auto insurance plays a larger role in a vehicle purchasing decision than previously thought. More than seven in...
auto

Preparing to thrive in auto retail in 2021

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2020 has brought about massive change to the automotive industry and especially for dealers. With less traffic due to widespread digitalization and mobility, COVID...
dealers

Dealers are using third-party logistics companies for online deliveries

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The automotive industry looks different today than it did a few months ago, but then again, so does everything. Just like the shuttered schools...

Tips for dealers to do pickup and delivery well

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You've heard your customer's responses and requests. Logic alone would tell you that consumers consider pick-up and delivery services important when it comes to...