Tag: dealership
How Stellantis is working with its dealers to overcome challenges in...
There were many lessons learned in 2020 for dealers across the country. On today’s show, CBT News host Jim Fitzpatrick is joined by David...
Will strong M&A activity continue through major auto industry changes? –...
Haig Partners is set to release its 2020 Q4 Haig Report in the near future. The report tracks trends in the retail automotive market...
How to influence dealership customers to return for service appointments
Prior to the COVID-19 pandemic, only 30% of customers surveyed by Cox Automotive stated that they’ve serviced their vehicles at the dealership in the...
Improving engagement with multichannel marketing
You may have heard that to succeed today, you need to be online. That's true, especially in the year 2021. The last year has...
Why educating customers about residual value can be a major selling...
Today on CBT News, anchor Jim Fitzpatrick is joined by Eric Ibara, Director of Residual Values for Kelley Blue Book. Ibara joins the show...
Why your BDC department should focus on developing strong customer connections...
The BDC department at the dealership plays a crucial role in the growth of the business. Today, we welcomed Sarah Vantine to the show...
Asking better questions equals better leadership
Developing the skill of asking high-quality questions derives from being genuinely curious in what the other person is saying. The more engaged you are...
Virtual 20 groups create new possibilities for continuous improvement
Have you ever thought of joining a 20 Group to understand how your dealership can optimize workflow, people, processes and tools to drive more...
How a virtual sales manager can improve dealership operations – John...
As remote work and virtual meetings become the norm, dealers must be able and willing to meet the expectations set by consumers. John Connelly,...
Ensure your technicians feel appreciated for increased productivity
Dealership culture tends to take the technicians for granted and overlooks many of their efforts, but this isn’t the way to retain mechanics. According...
