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success customer experience

7 skills you need to be an effective leader or manager...

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On the latest episode of Mind Your Own Business, host Jonathan Dawson, founder of Sellchology, discusses the importance of leadership. Dawson addresses the different ways you...
technicians

Three ways to improve auto technician satisfaction

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Are auto technicians happy with their jobs? Not for the most part. A recent survey shows that automotive service technicians rate their average career...

Ryan Kerrigan discusses the state of the industry and trends in...

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June numbers are officially in and the strength of used vehicles is leading to record returns on inventory. These dynamics are also affecting car...
F&I

Digital tools can’t replace your F&I manager, but they can make...

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Twenty years ago, a finance and insurance manager was one of the most respected managers in the dealership. They could make or break your...
Roger Love

How to make a difference and build a great car dealership...

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On the latest edition of Straight to the Point, host Frank J. Lopes is joined by Tim Cox, Co-founder of CarNow. Lopes gets straight to...
digital storefront

Tips to keep your car dealership’s digital storefront updated

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Is your dealership's digital storefront pulling in the number of customers to meet your quarterly plan? Or do you find one department doing all...
service

Embrace technology in the service department for faster turnaround times

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With the service department making up 49% of the dealership’s gross profit, it must continue to grow with the times. If dealerships don’t adopt...
Bob Johnson

Bob Johnson Auto Group expands with acquisition of Dorschel Automotive Group

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On Tuesday, Bob Johnson Auto Group announced that they’ve purchased all nine dealerships in the Dorschel Automotive Group. The Dorschel dealerships are all located...
catalytic converter

What can car dealers do about rampant catalytic converter thefts at...

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Last week, the Bill Barth Kia dealership reported that they were the target of a thief that stole three catalytic converters and damaged four...
development

Is on-the-job training effective for employee development? – David Kain

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In the last year, dealers have made many changes to their operations, but are training and employee development overlooked now? On today’s show we...