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generation

Next Generation of Dealers Wants to Hold onto Dad’s Legacy, Not...

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For some auto dealers, Father’s Day is more than an opportunity to celebrate Dad. It’s a chance to celebrate the man who brought them...
turnover

Alleviate Dealership Turnover with These Proven Strategies

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High employee turnover creates high costs for dealerships. In addition to the cost of finding a new team member and negotiating a new salary,...
connect with customers

Are You Getting the Message? Connect With Consumers the Way They...

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In today’s mobile-driven society, consumers have an array of different channels at their fingertips to reach out to businesses and providers. Most people think...
conflict

Four Conflict Scenarios You Will Encounter at Your Dealership And How...

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Conflict is inevitable. Every individual that works in —and outside of—your dealership has thoughts and opinions that were shaped by their life experience. Since...
F&I

Interview Tips When Hiring F&I Managers – What to Look (and...

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Interviewing for any position at a dealership is a bit of a balancing act when assessing whether or not the person will be a...
company culture

Creating a Stellar Company Culture in Your Dealership

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Your company culture affects both employees and customers in an undeniable way. As Thomas Davenport of Towers Watson Consulting stated, “workplace culture is to...
CRM

Leadership: Using the CRM at Your Dealership

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Often times, leadership is not adequately using your CRM. On this week's episode of On the Mark, Mark Tewart talks about how important it...
Health and Wellness

Promote Health and Wellness at Your Dealership

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Looking to retain employees and cut operating costs at your dealership? Promoting health and wellness is one powerful way to accomplish both those objectives....
statistics

Dealership Statistics That Every Dealer Should Know

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It’s so easy to get caught up in the daily grind of the workday at your dealership. Each day brings new opportunities to improve...
positivity

Employ the Power of Positivity

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Here’s the deal: negativity isn’t all bad. It’s important to start off acknowledging that because often positivity pieces come off as Polyanaesque sermons delivering sickly...