Tag: dealership

There’s a big issue that dealerships are running into with their websites. Consumers are visiting dealership websites, sure — but they aren’t staying on...

In every dealership or business, mine included, leaders analyze and wonder how an investment in ongoing education for employees impacts our bottom line. We...

Your dealership puts a large amount of effort in helping to ensure your teams can communicate with each other and with your customers so...

Going from good to great requires building a customer-centric dealership organization.  Customer-centricity is a requirement for the New Normal, which is critical to improving...

If you have read and acted upon the first two installments of this Client Alert series, you know the reasons why you have decided...

Back in my tech company days, apparent no-brainer agreements often got caught up in the legal department. Sometimes months would go by before we’d...

If there’s one thing dealers could do to improve customer satisfaction in the coming year, it might well be this: Change your answer to...

On this week's episode of On the Mark, Mark Tewart talks about hiring the right people that improve your dealership culture and environment, making...

When it comes to any workforce, the most crucial element is human capital. The skills, knowledge, and experience of those you hire will either...

A manager's greatest asset is their leadership skills. A good manager motivates their team, can delegate well and inspires long-term retention. While there are a...