Tag: dealership
Making Sales Meetings Productive
As all of us in the car business know, there are sales meetings and then there are “sales meetings.” When it comes to the...
Is Factory Maintenance Effecting Hours Per RO?
With all the technical innovations now available in the modern automobile, it stands to reason there would be a corresponding effect on the maintenance...
Changing your Website? Here’s What You’ll Need From Start to Sale
There’s a big issue that dealerships are running into with their websites. Consumers are visiting dealership websites, sure — but they aren’t staying on...
The True Cost of Education For Your Team
In every dealership or business, mine included, leaders analyze and wonder how an investment in ongoing education for employees impacts our bottom line. We...
Becoming a Master Communicator
Your dealership puts a large amount of effort in helping to ensure your teams can communicate with each other and with your customers so...
The New Normal: Turning Good Dealers Into Great Dealers
Going from good to great requires building a customer-centric dealership organization. Customer-centricity is a requirement for the New Normal, which is critical to improving...
So You Want to Sell Your Business
If you have read and acted upon the first two installments of this Client Alert series, you know the reasons why you have decided...
Is Your Dealership Running a Sales Department or a Business Prevention...
Back in my tech company days, apparent no-brainer agreements often got caught up in the legal department. Sometimes months would go by before we’d...
Start Being Candid With Customers Who Ask About Price First
If there’s one thing dealers could do to improve customer satisfaction in the coming year, it might well be this: Change your answer to...
Hiring the Right People for Your Dealership
On this week's episode of On the Mark, Mark Tewart talks about hiring the right people that improve your dealership culture and environment, making...
