Tag: dealership

Back in my tech company days, apparent no-brainer agreements often got caught up in the legal department. Sometimes months would go by before we’d...

If there’s one thing dealers could do to improve customer satisfaction in the coming year, it might well be this: Change your answer to...

On this week's episode of On the Mark, Mark Tewart talks about hiring the right people that improve your dealership culture and environment, making...

When it comes to any workforce, the most crucial element is human capital. The skills, knowledge, and experience of those you hire will either...

A manager's greatest asset is their leadership skills. A good manager motivates their team, can delegate well and inspires long-term retention. While there are a...

As consumer attention fragments among the various pulls of modern-day media, companies are turning to unconventional sources to move their products front and center....

It’s no secret that F&I departments have suffered (and sometimes still do) from a bad reputation. Probably the worst in the entire dealership…sleazy, fast-talking...

The world of marketing is never without its jargon and buzzwords. For the past five years, you might have heard the term “sales funnel”...

Employee recruiting has certainly come a long way from the days of having to walk into an employer’s office and hand the hiring manager...

Winter is coming. It may have already started to hit in some parts of the country. Where I come from, we often joke (at...