Tag: dealership

Throughout the last few years, dealerships have been extremely proactive about improving the consumer experience. Because so many consumers now do the majority of...

Over the past two years I have heard consistently from dealers that their websites are less productive than they used to be.  There are...

For years now, we’ve been operating under the dangerous assumption that keeping our sales staff in the dark will somehow protect the “sacred cow.” Dumbing...

As all of us in the car business know, there are sales meetings and then there are “sales meetings.” When it comes to the...

With all the technical innovations now available in the modern automobile, it stands to reason there would be a corresponding effect on the maintenance...

There’s a big issue that dealerships are running into with their websites. Consumers are visiting dealership websites, sure — but they aren’t staying on...

In every dealership or business, mine included, leaders analyze and wonder how an investment in ongoing education for employees impacts our bottom line. We...

Your dealership puts a large amount of effort in helping to ensure your teams can communicate with each other and with your customers so...

Going from good to great requires building a customer-centric dealership organization.  Customer-centricity is a requirement for the New Normal, which is critical to improving...

If you have read and acted upon the first two installments of this Client Alert series, you know the reasons why you have decided...