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customer

Five tips on how to be customer-centered

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A recent PWC report found that, "only 36% of consumers feel that their employees understand their needs." Regardless of the truth or argument, perception is...
Cox, used-car

Dealers report worst attitudes on record, according to Cox Automotive

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Dealerships are less confident than ever about the car market, according to a new report released by Cox Automotive. The study, which obtains quarterly data...
marketing

Automotive marketing tips to reach every generation of car buyer

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How do you market to Boomers, Gen X, Millennials, and Gen Z while running a single dealership? You wouldn’t be far from the truth...
data

Data analytics in F&I – Remember, humans are behind the numbers

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When dealerships use data to take a more granular look at how the different departments are performing, it can uncover a lot – positive...
hiring

How auto dealers can stay competitive when looking for new hires...

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On this episode of Inside Automotive, Jim Fitzpatrick talks with Hireology CEO and co-founder Adam Robinson about hiring processes for dealerships as well as...
success customer experience

Bringing clarity to your dealership employees in 2022

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On the latest episode of Mind Your Own Business, host Jonathan Dawson, founder of Sellchology Sales Training, discusses the importance of providing your car dealership team...
Panozzo

Dealertrack DMS’s Michael Panozzo on how to best empower your accounting...

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While auto dealerships are constantly looking for new ways to become more profitable, they rarely focus on the potential—and all too often underutilized contributions...
success customer experience

Is your car dealership utilizing its ‘acres of diamonds?’

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On the latest episode of Mind Your Own Business, host Jonathan Dawson, founder of Sellchology Sales Training, discusses "acres of diamonds." The concept of acres of...
winter

Winter is coming: How to prep the dealership for incoming snow

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In most years, the vast majority of US states will get blanketed by white, fluffy snow. While they may not all be the most...
Price

Increase your used vehicle inventory by working with private sellers

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Welcome to this week’s episode of Used Cars Weekly, the original CBT News show dedicated to bringing car dealers best practices and tips for the...