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dealers

Consumer and dealer sentiment improving in new report

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Consumers are becoming less concerned about the effects of COVID-19 when it comes to shopping for a vehicle, according to a Sept 22 Cox...
retention

How F&I can play a part in increasing customer retention

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“How do we keep ‘em coming back?” It’s a very important question for anyone working at a dealership. Customer retention is one of the most important...
Mitsubishi

Mitsubishi connected car tech exemplifies a tool for customer retention

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On Wednesday, Mitsubishi Motors announced that Eclipse Cross drivers will be equipped with connected car tools to accentuate the ownership experience through the My...
charities

Dealerships team up with charitable organizations

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Charities have been especially hard-hit by COVID-19. Many previous donors might be in financial straits themselves, and limits on gatherings and events further challenge...
reputation

Four ways to manage your dealership’s online reputation

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How important is reputation? If the stats are to be believed, pretty vital. According to the World Economic Forum, more than 25 percent of...
dealers

How dealers can drive leads when inventory slows down

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Dealerships across the nation have run low on cars to sell amid the COVID-19 pandemic. Motor vehicle and parts dealers’ sales dropped to a...
turnover

The Biggest Profit Killer Dealers Still Won’t Talk About

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It’s no secret, the automotive business has been struggling for years with low-profit margins and employee turnover now hitting an all-time high of 46%....
service

Is Cost or Affordability the Reason for Declined Service Repairs?

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According to NADA Data 2019, revenue in dealership service departments is steadily growing statistic. Between 2013 and 2019, dealerships’ total service and parts sales...

Fitting an Off-Road Presence into Your Dealership’s Marketing

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In General Motors’ second-quarter earnings call, Mary Barra pointed to GMC and Chevrolet models that will continue to build upon demand for popular off-road...
Vehicles

CarGurus Report: 70 Percent of Consumers Are Actively Searching for Vehicles

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According to the Wall Street Journal, most automakers reported declines in sales during this year’s second quarter. The numbers may look bleak, and these...