Tag: dealership management
Shep Hyken on the power of reviews: Why trust and authenticity...
Customer reviews and ratings have become a pivotal factor in purchasing decisions, but how much do consumers really trust them? Renowned customer experience expert...
Jen Suzuki explains why daily coaching is key to elevating dealership...
In the latest episode of Loyalty-Based Sales Strategies, Jen Suzuki- president of eDealer Solutions- dives deep into the vital role of leadership in driving...
How Danelle Delgado is transforming dealership training
On this episode of Training Camp with Adam Marburger, best-selling author and business strategist Danelle Delgado shares her journey into the automotive industry, the...
Why outdated data is costing dealers more than they realize –...
As dealerships navigate the complexities of digital marketing and customer data, many are turning to Customer Data Platforms (CDPs) for a more streamlined approach....
Transforming workplace culture: Kim Scott’s radical approach to leadership
Leadership isn't just about making decisions; it's about fostering trust, respect, and meaningful communication within a team. In today's episode of Inside Automotive, Kim Scott,...
Irial O’Farrell’s guide to developing efficient problem-solving teams
When a team brings every issue to their manager, it can often take up a lot of time for both parties. Managers should empower...
Retired General Jim Camp shares how dealers can negotiate towards success
From negotiating historic pay raises for Air National Guard pilots to leading thousands of Airmen on missions, Jim Camp has spent his career mastering...
Boost your dealership’s marketing potential by cleaning up dirty data –...
Dealers nationwide struggle with "dirty data" in their CRM and DMS systems, which often limits dealerships' marketing potential and causes customer miscommunications.
In today's episode...
Rethinking time management for creativity and innovation in the knowledge-driven age...
We often discuss managing our time better, but what about our minds? Joining us on the latest episode of CBT Now to discuss some...
Weekly roundup: CDK Global outage impacts Q2 earnings, New U.S. rules...
Earlier this week: CDK Global outage set to hit AutoNation and Sonic Automotive hardest in Q2 earnings. The U.S. Commerce Department is set to issue...
