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Today, we explore two of the most common F&I mistakes that can happen at any dealership whether with a veteran or a rookie F&I manager.

Don’t wait to correct F&I mistakes–acting quickly benefits everyone

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With so many people involved in every car deal, there are several ways that things can go sideways. Between sales, F&I, delivery, etc…breakdowns can...
At the heart of every dealership lies valuable information - big data. Embracing this wealth of knowledge unlocks a strategic advantage in today's competitive market.

Harnessing big data for dealerships: analysis, techniques and tools

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Data has become the driving force behind informed decision-making in retail and marketing. And this is especially so in the automotive industry. MarketWatch states,...
The best collaborative leadership style for a business will depend on its specific objectives and the needs of its employees.

Stop commanding and start communicating: 6 benefits of collaborative leadership

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The success of a business depends heavily on its people, including everyone from entry-level employees to top executives. Everyone plays a role, and therefore...

Should you trust AI with your digital ad dollars?

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Artificial intelligence has a variety of uses in the automotive industry. While many dealerships use artificial intelligence in the marketing and customer service capacity...
Dealership employees approach a sales conversation with emotional intelligence.

Lead the pack: Why emotional intelligence is the key to automotive...

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Emotional intelligence, also referred to as emotional quotient or simply EQ, is important in any workplace but especially comes in handy at a car...
talent

Using better marketing to attract better talent

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Countless articles and news stories focus on the lack of workers for many businesses today. Some blame the economy, some blame government assistance, or...
Being ready to identify fraud from the beginning of a customer interaction helps protect your store and maintain relationships with lenders.

Tips to help spot identity and income verification fraud

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With the gloomy economic forecasts that are flooding every media outlet daily, criminals are finding an easier environment to be able to pull off...
It's time to revamp your sales team's performance and drive your dealership sales to new heights. Act now to invest in their training.

Drive your dealership sales to new heights: The power of ongoing...

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Talk with any sales manager, and they'll say that a dealership sales success is built on the foundation of its sales department. And it's...
There are four strategies that F&I managers can implement now that can make potential headwinds this year easier to navigate.

(Presumed) tough times mean a back-to-basics approach

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The R-word. The one no dealer wants to hear and well…none of us want to think about it. Recession. And though most economists are saying we’re...
Social media manager working diligently on tablet and smartphone.

What to look for when hiring a social media manager for...

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A social media manager is likely one of the most crucial individuals you'll hire for your dealership marketing team. Over the past decade, their...