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live call handoff

Getting More Information with the Live Call Handoff

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On this week's episode of Kain & Co., David Kain talks about how to incorporate the live call handoff in your process in order...
video

Leveraging Video For All Occasions

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Most of us walk around every day with a phone in our pocket, taking videos of just about everything that peaks our interest. On...
data enrichment

Data Enrichment When a Lead Comes Into Your CRM

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On this week's episode of Kain & Co., David Kain talks about data enrichment and how having access to customer history data can allow...
five minutes

Responding Within Five Minutes

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Once a customer inquires about purchasing a vehicle, you have five minutes to respond. After this, you could be 10 times less likely to...
compensation plans

How to Compensate Your Team

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On this week's episode of Kain & Company, David Kain talks about compensation plans and how to pay your team members fairly.
self-driven

Self-Driven Mystery Shopping

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On this week's episode of Kain & Co., David goes over self-driven mystery shopping and how it can help you and your team stay...
customer

Getting on Your Customer’s Wavelength

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On today's episode of Kain and Company, David shares some ideas he has to help you sell more cars by connecting with your customer...
engagement

Management Engagement with Your Internet/BDC Team

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On today's episode of Kain & Company, DavidĀ gives tips for sales managers on how they can work with and through their team in allĀ areas...
voicemail

Voicemail: Say It Twice

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When leaving a voicemail, David Kain suggests saying your name, phone number, and the name of your dealership two times to make it easier...
digital retailing

The Digital Retailing Environment

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On today's episode of Kain & Co., David gives his take on some of the thing's he's been seeing in digital retailing.