Tag: CX
Customer Trends: 5 Takeaways from the 2019 Cox Automotive Car Buyer...
When a customer walks into your showroom, what are they looking for? What do they expect as far as their customer experience, and how...
The Future of Vehicle Shopping at the Push of a Button...
From the risk of U.S. imposed tariffs, to a shortage of service technicians, the retail auto industry is confronting several obstacles. However, May sales...
How Angela Krause Family Ford Improved Their Customer Experience and Enhanced...
In this segment, CBT's Jim Fitzpatrick sits down with Darin Wade, dealer partner, and GM at Angela Krause Family Ford. The pair discuss consumer...
Avoid These Digital Retailing Mishaps to Improve Your Dealership’s Customer Experience...
CBT News sat down with Pete MacInnis, Founder, and CEO of eLEND Solutions to discuss how using basic payment estimator or calculator tools can...
Avoid These 5 Outdated Practices to Gain Your Customer’s Trust –...
Every dealer knows that providing clients with an excellent customer experience is the easiest and fastest way to win their loyalty. And while there...
How Your Dealership Can Use AI to Personalize the Consumer Experience...
With a tremendous amount of information right at their fingertips, car buyers are doing more research than ever, and they expect dealers to keep...
How the Integration Between Lyft and Xtime Can Benefit Your Dealership...
Cox Automotive just announced plans to integrate Lyft’s ride-sharing service with their service experience platform, Xtime. This partnership will elevate an area of business becoming...
Increase Consumer Loyalty at Your Dealership with These 4 Customer Experience...
On today’s show, we welcome back Joseph Michelli, customer service expert and New York Times best-selling author, to discuss how your dealership can develop a...
Cultivate a Better Relationship with Your Customers Using These Strategies ...
The sales process can be challenging at times, but when done right, a good salesperson can predict their customer's next move. Having the right...
How Digital Contracting Helps Deliver a Seamless Customer Experience – Jason...
During The NADA show this year CBT News was able to have a great interview with Jason Barrie, Vice President and General Manager at Dealertrack....
