Tag: CX
How to Up Your Game When it Comes to Engaging with...
On today’s show, we’re so pleased to welcome back Mahesh Shah, EVP, Chief Product and Technology Officer at CDK Global. In this segment, Jim and...
Making the Commitment to Provide a Top-Tier Customer Experience
On this week’s episode of Kain & Co., host and President of Kain Automotive, David Kain discusses the necessary changes to the customer experience brought...
3 Full-Proof Customer Experience Strategies to Use During Tough Economic Times...
We’re pleased to welcome back Shep Hyken, customer experience expert, acclaimed speaker, and New York Times best-selling author. In this segment, Jim and Shep...
Ease Your Customers’ Concerns By Answering These 5 Questions – Brian...
On today’s show, we’re so pleased to welcome back Brian Moody, Executive Editor at Autotrader. In this segment, Jim and Brian discuss how to...
What’s the Best Approach When Communicating with Your Clients During This...
As part of our ongoing coverage of the Coronavirus, we’re pleased to welcome Joey Coleman, customer experience speaker, author, and founder of Design Symphony,...
6 Ways to Build Trust Among Your Customers and Employees During...
As part of our continuing coverage of the Coronavirus, we’re pleased to welcome customer experience expert and acclaimed speaker, Jeanne Bliss. Jeanne is also...
What Dealers Can Do Right Now to Support and Retain Their...
As part of our continuing coverage of the Coronavirus, we’re pleased to welcome back Shep Hyken, customer experience expert and New York Times best-selling...
The Many Ways CDK Global is Supporting Their Customers Through COVID-19...
As part of our ongoing Coronavirus coverage, we’re pleased to welcome back John Hickey, Executive Vice President of North America Customer Experience for CDK...
Customer Satisfaction Increases but Detriments Expected Due to COVID-19
Earlier this month, J.D. Power released its 2020 Customer Service Index (CSI) Study, which found that customer satisfaction has risen for the fifth year...
Ways to Convert on the Walkaround in the Service Drive
When a customer arrives for a service appointment, the check-in process is expected to be smooth, fast, and painless. Having already set an appointment,...
