Tag: CX
CBT Automotive Newscast: September 4, 2020
Today's Featured Interview:
GoJo Auto Owner Amanda Gordon on Becoming the First African-American Woman to be a Licensed Dealer in Colorado
The vehicle purchase process...
Marc Cannon Reflects on AutoNation’s Year Thus Far and What’s In...
In the midst of the pandemic, the customer experience in dealerships has experienced various changes and challenges. Marc Cannon, EVP Chief Customer Experience Officer...
CBT Automotive Newscast: September 3, 2020
Today's Featured Interview:
Marc Cannon Reflects on AutoNation's Year Thus Far and What's In Store for the Future
In the midst of the pandemic, the...
How the Customer Experience is Improved by Women in Automotive
The customer experience (CX) in automotive has been an area of growth and investment in recent years. Manufacturers are focusing on improving how they...
Keep Them Coming Back: 5 Ways to Build Customer Loyalty
Customer loyalty is the foundation for any successful sales and marketing strategy at your dealership. The Pareto Principle, a widely cited stat, confirms this...
CBT Automotive Newscast: July 27, 2020
Today's Featured Interview:
Corwin Automotive Sees Strong Sales Despite Inventory Challenges
Even during the pandemic, consumers have shown that cars are still a necessity. Many dealerships...
How to Suppress Bias to Improve Your Dealership’s Customer Experience –...
On today’s show, we’re pleased to welcome Ramon Ray, Founder of Smart Hustle Media and The Black Education Fund, acclaimed speaker, and best-selling author of “Celebrity...
Why Dealers Should Concentrate on Experience, Not Price
On this week’s episode of Kain & Co., host David Kain is joined by his colleague Steve Purdy, the client success director for Kain Automotive....
5 Strategies to Raise the Standards of Your Fixed-Ops Department –...
On today’s show, we welcome back Michael Roppo, President and Director of Dealer Fixed-Ops Consulting and Training at Automotive Domain Results. In this segment,...
How Dealers Can Adapt to Changes in the Car Buying Process...
On today’s show, we’re pleased to welcome back Michael Seeman, Vice President of Customer Success and Enablement for CDK Global. In this segment, Michael...
