Tag: CX
Areas of opportunity for auto dealers to increase their personal and...
Welcome to another edition of Mind Your Own Business with Jonathan Dawson, automotive training expert and the founder of Sellchology, an automotive sales tool...
10 retail predictions all business owners should prepare for – Shep...
On today's show, we’re pleased to welcome back Shep Hyken, customer experience expert, acclaimed speaker, and New York Times best-selling author. Hyken's work includes...
How to become more profitable in the F&I office with virtual...
Today on CBT News, anchor Jim Fitzpatrick is joined by Scott Gunnell, group vice president of business strategy at JM&A Group, and Mike Casey, group...
4 common lessons dealers and business owners learned in 2020 –...
Today on CBT News, anchor Jim Fitzpatrick is joined by Joseph Michelli, CEO of The Michelli Experience and bestselling author. Michelli joins the show...
How dealers can improve their sales by connecting with the heart...
Welcome to the first edition of Mind Your Own Business with Jonathan Dawson, automotive training expert and the founder of Sellchology, an automotive sales...
6 strategies to help your fixed-ops dept. sell more service appointments...
In today’s digital landscape, building trust with customers virtually is a necessary skill to have in your service department. On today’s show, we are...
The biggest advantage for dealers who use one-price selling – Mark...
As dealers continue to navigate the COVID-19 pandemic and digital retailing, more are finding than an easy, frictionless experience for the consumer is...
How the customer experience is different in a COVID-19 world
Let’s face it, the way we do business has changed dramatically. No longer are you meeting face-to-face with consumers and trying to convince them...
Report shows that 86% of brands aren’t benefiting by tracking CX
According to InMoment, top brands are wasting billions on customer experience programs that are failing. In 2019, data strategy and insights leaders at Forrester...
How to ensure your dealership’s customer experience and buying journey sync...
As the retail automotive industry shifts to increased online sales, the customer experience is also shifting. So what does this mean for your operation?...
