Tag: CX

What happens when someone calls your dealership for a service appointment, a new car question, or a general dealership question? Do they have to...

Every boss knows that running a car business takes great leadership, excellent customer service and skilled staff. But what do you do when every...

In 2019, McKinsey said, "The automotive customer experience can often feel outdated and inferior, especially for younger customers, who seem to be losing interest...

As an automotive dealership, you know that customer service is essential. But you might not know just how important it is to deliver exceptional...

Building a loyal base of customers is one of the most challenging endeavors for any automotive retail store. Research shows that a commitment to building...

Competing in the digital age can feel like an insurmountable challenge for car dealerships that don’t have a solid plan for boosting reviews.  The last...

Shep Hyken, customer experience expert and New York Times best-selling author, recently released the 2022 Achieving Customer Amazement Study. This study surveys consumers to learn more about...

Today on Inside Automotive, we discuss client retention in the service department with Jennifer Suzuki, President of eDealer Solutions and acclaimed sales trainer. Jennifer focuses on...

In a recent BusinessWire release, Patrick Roosenberg, Director of Automotive Finance Intelligence at J.D. Power, said, "The days of the one-size-fits-all lease loyalty strategy are long...

Today on Inside Automotive, we're pleased to welcome back Joseph Michelli, CEO of The Michelli Experience, speaker, and New York Times best-selling author. In...