Tag: customers
Creating the Best Customer Experience | 5 Ways Leaders Strengthen And...
On today's CBT Newscast for Wednesday, May 31, 2017:
Elise Kephart: Creating the Best Experience for Customers
Joe sits down with leads/follow-up expert Elise Kephart as...
WardsAuto: Steve Finlay on the Future of Dealerships | Get Customers...
On today's CBT Newscast for Friday, May 26, 2017:
WardsAuto: Steve Finlay on the Future of Dealerships
The advancements in technology, changing trends, and a new...
Up Your Game on Facebook
Up your game on the 800-pound gorilla today, Facebook. Mark suggests posting about stuff other than auto-related topics. This will allow customers to relate...
Creating Customer Rapport
You don’t have to be BFFs, but They Must Like You
All of us who truly want to serve our customers are looking for ways...
Creating a Win-Win Solution for you and your Customers
Many industry professionals still believe that the best way to sell a car is by concealing information. Hear why Becky believes that complete transparency...
What is the secret to Dan Cummins Chevrolet’s success?
The speed in which you answer leads is crucial, but the information your BDC gives customers up front is even more important. In this...
5 Secrets That Will Help You Master Conversation Skills
What are the fundamentals of conversation skills? What do you say when you’re face to face?
It’s a good question that isn’t often addressed. First impressions...
5 Ways To Improve Your Customer Service
The pace of technology is ever-quickening. Feel like your business is struggling to keep up? We do - It’s no secret that the online...
David Lewis: Some customers don’t like it when salespeople do this...
David Lewis: Some customers don't like it when salespeople do this in front of them.
Alan Ram: Are you in control of your conversations with customers?
Alan Ram: Are you in control of your conversations with customers?
