Tag: customers
Teaching Customers About Maintenance in the Information Age
Owner’s clinics are nothing new in the car business. Dealerships have been trying to teach new buyers about their vehicles (and the dealership’s service...
Customers Say “No More Haggling” When it Comes to Price
If you talked to everyone who came into a traditional dealership and asked if they were dreading a specific aspect of the car-buying process,...
Up Your Game in Your Appearance
Maybe you don’t have to wear a suit to work. But does your collared pullover have to be wrinkled when you greet people at...
The Reverse-Sell Technique
On this week's episode of On the Mark, Mark Tewart discusses the reverse-sell technique and gives tips on how to better interact with customers.
Improving Your Vehicle Walk-Around Process
On this week's episode of Straight Talk, David Lewis of David Lewis & Associates gives his best tips to inspire customers during one of...
Best Practices for Setting and Maintaining Scheduled Appointments
Today’s consumer look to streamline all the processes they undergo. Making larger purchases, such as vehicles, is included within that. The quicker the process,...
Don’t Make Your Customers Feel Uncomfortable
Like it when customers get in your face? Of course not. Then why do some salespeople crowd customers during the greeting? It happens, but...
“Partnership” is the New Automotive Industry Buzzword
When it comes to the future of the automotive industry, the word “partnership” is starting to enter the conversation. In the past, automakers...
How The Process is the Core to Your Business
Processes are the core tools for business. In order to become and remain successful and competitive, Dealership Service Departments must continuously improve their process....
How You Should View Your Customers
On this week's episode of Straight Talk, David Lewis talks about how you should view your customers and how you should treat everyone you...
