Tag: customer
What to do with a Customer who wants to “Think About...
On this week's edition of On the Mark, Mark answers a question from Marshall White of Keith White Ford Lincoln having to do with...
Subject Lines that Sell Cars
Many people just quickly throw together an email, add a quick subject without any thought, and click send. However, for sales reps, this should...
Being Able to Understand the Customer
One area that makes a service department successful is being able to understand the customer. David explains why on today's Service Tip of the...
Logic Ideas You Can Use in Negotiations
As humans, we tend to combine logic with our emotions when negotiating. This only complicates the car-buying process. On this week's edition of On...
Elise Kephart: Creating the Best Experience for Customers
Joe sits down with leads/follow-up expert Elise Kephart as she offers her expertise on creating a custom, personalized experience for your customers that helps...
6 Simple Ways To Get Customers To Review Your Business Online
When you own a business, you know that online customer reviews are very influential. From Yelp to Healthgrades, Angie’s List to Trustpilot, people are...
DealerRater: 3 Best Practices for Reviews | 5 Ways to Attract...
On today's CBT Newscast for Thursday, May 18, 2017:
3 Best Practices for Online Reviews - Jamie Oldershaw, GM DealerRater
In this interview, Jamie Oldershaw, GM...
Daily Newscast: Increasing your profits while the industry levels off |...
In today’s CBT Newscast for Friday March 28, 2017:
Increasing your profits while the industry levels off
Dave Zoia, Editorial Director for WardsAuto and 30-year auto...
CBT News – November 18, 2015
On today's show:
John Fitzpatrick, President and CEO of Force Marketing, on how to avoid sending mixed messages to customers
Are you doing enough...
