Tag: customer service
9 Ways To Speed Up Your Customers Transaction Time
A faster transaction line means more sales in shorter periods of time – it’s simple math. As we approach some of the biggest holidays...
Use These 6 Tips to Treat Every Caller Like Royalty
Here’s a simple, but important truth: Your customer service experience starts the moment someone picks up the phone and dials your dealership. Sure, they...
Professional Service Advisor Qualities: A Quick Checklist to See If You...
A Professional Service Advisor is the person your valued customers have the most contact with at the dealership while getting their cars serviced. It’s...
Using Customer Experience to Shied Your Dealership from Disruption
When you think of businesses with outstanding customer service, it’s highly probable that Chick-fil-a comes to mind. The Food Chain has set themselves apart...
8 Customer Service Experiences That Could Improve Dealership Sales
Contrary to popular belief, even in these modern time, many individuals still want to purchase their vehicles in the showroom. According to a recent...
Is ‘Car Salesman’ Still a Dirty Word?
Tweed jackets with elbow patches, slicked-back hair, a plump mustachioed man with a suave demeanor. It’s the image that comes up when you think...
What is AI and How Can It Benefit My Dealership?
When you hear the words Artificial Intelligence (AI) an image of robots, self-driving cars, and super computers probably enter your mind. However, we interact...
Lost Customers: Problem or Opportunity?
Are lost customers a problem or an opportunity for your dealership? Shawn Rajabi, CEO OF Total Customer Connect, answers this question and shares how...
Live Bid Trade-in Team Guarantees Value of Every Car
Everyone knows engaged customers are much more likely to transact. Telling us more about that in today’s interview with Joe Gumm is Mike Dodd,...
Sally Whitesell: Relevant and Engaging Training Tips for Your Automotive Team
CBT News Contributor Sally Whitesell, Founder, and CEO of SW Service Solutions, Shares Training Tips for your team using strategies that are relevant and...
