Tag: customer service
Anybody Can Coach Customer Service if They Have the Right Approach
In a previous article I wrote about dealing with angry customers by acknowledging their concerns, responding with what you can do versus what you...
Takeaways from J.D. Power’s 2019 U.S. Sales Satisfaction Index Study
J.D. Power just released its annual Sales Satisfaction Index (SSI) Study, and once again, Porsche has topped the list in sales satisfaction for a...
Disrupt the Competition by Creating a More Convenient Customer Experience –...
As we all know, providing an excellent customer experience is the key to running a successful dealership. On today's show, CBT's Jim Fitzpatrick discusses why...
Study Shows Active Listening Leads to More Showroom Visits and Higher...
Think of the last stellar customer experience you have had. What made it stand out to you? Did they seem like they genuinely cared...
Best Practices for Evaluating Your Dealership’s Ad Spend
Marketing is critical to all businesses. The titans of industry spend billions of dollars on annual advertising. For example, the Coca-Cola Company. Coca-Cola, a...
Increase Consumer Loyalty at Your Dealership with These 4 Customer Experience...
On today’s show, we welcome back Joseph Michelli, customer service expert and New York Times best-selling author, to discuss how your dealership can develop a...
How to Handle the “Best Price” Inquiry From Customers
In today's Tip of the Day, Mark Tewart gives you tips on how to handle the best price inquiry from customers.
VIDEO TRANSCRIPTION:
Today I want...
How to Negotiate SMART!
Car dealers rely on the F&I department to run big PVR with stellar customer service. The experience in the F&I office can have a lasting...
How to Become More Customer Centric at Your Dealership – Jim...
The quality of your customer’s overall experience in the service department can have lasting consequences on your dealership; good or bad. In anticipation for...
The Power of “Starting with Why,”: Four Ways to Strengthen Customer...
Have you ever stopped to think about why customers choose to purchase a car with you? Do you know why your selling practices resonated...
