Tag: customer service
FL car dealership’s huge statement on retail: dealer lots aren’t going...
As you drive along the scenic NE 151st Street in Miami, a stunning seven-story building dominates the south side. It isn’t an apartment complex...
This is a MUST DO list for maximum fixed ops performance
Everyone needs a job description of their job that outlines what is expected and the actions you will need to execute to succeed in...
Auto retail expert David Lewis discusses how car dealers can increase...
On today's show, we're pleased to welcome David Lewis, President, and CEO of David Lewis and Associates, and the host of Straight Talk right...
How Serra Automotive is positioning itself for an even more profitable...
Serra Automotive ranks among the top 10 privately-held retail automotive groups in the nation. With 51 car dealerships, representing 63 auto franchises, our guest...
Managing a post-COVID service department: how is it different?
With the full regimen of vaccinations in the arms of more than 45% of Americans, a broad reopening is beginning to take shape. Fourteen...
3 ways car dealerships can compete for service customers
With nearly 50% of the dealership's profits coming from the service and parts department, it is critical that you appeal to new customers on...
Tips on consumer communications in a sales funnel
The classic sales funnel's purpose is to pull in the most leads possible through a step-by-step process converting the leads to buyers for your...
Why ‘always be helping’ is a more effective sales approach than...
On the latest episode of Kain and Co., host David Kain, president of Kain Automotive, discusses how the old adage, "always be closing" has...
How to leverage ‘nudging’ in your daily auto dealership operations
On the latest episode of Kain and Co., host David Kain discusses the influence of nudging. Kain recommends the audience to read the book...
Five Star Dealer Awards recognize those at the peak of customer...
On Tuesday, Edmunds announced the ninth annual Five Star Dealer Award recipients. Dealers who received this year’s award are being recognized for their extremely...
