Tag: customer service
Why selling extended warranties is good for customer relations
The average bumper-to-bumper car warranty lasts three years. After this time, customers can choose to extend the car warranty or can go without protection....
How auto dealers can maximize profits with fewer new car sales
If you take a look at the number of vehicles on the road these days, you’ll notice that fewer and fewer of them are...
The 4 soft phone skills that will matter in 2022
When going on a first date, you wouldn’t show up looking like you just rolled out of bed, would you? Of course not! You'd...
Sales consultant Frank Crinite on how to sell beyond the market...
Are you striving to hit the next level as a salesperson? Our next guest has made quite a name for himself as his sales...
Salaries in America have risen in the past year. How does...
The Bureau of Labor Statistics reported on Friday that employee pay in the form of wages and salaries increased by the highest rate on...
Service: It’s time to make status updates your friend, not your...
According to Car Wars data gathered from thousands of dealerships across North America, only 26% of outbound calls made by service departments in 2021...
Why and how to implement the messaging-first dealer concept
On the latest episode of Kain and Co., host David Kain, president of Kain Automotive, discusses the messaging-first dealer concept, a strategy Kain developed...
Building a sales-minded parts team to grow your parts department
If you want to create meaningful growth in your parts department, you need to maximize sales online and over the counter. The way to...
10 things that can harm your relationships with customers
I'll Be Back: How to Get Customers to Come Back Again & Again is out now! In the latest book from Shep Hyken, he...
What is ‘proactive service’ and why it is important for your...
Don’t miss the opportunity for your organization to offer a service that is proactive as opposed to reactive. What’s the difference you may ask?...
