Tag: customer satisfaction
Best Practices for a Compliant Service Department
https://www.cbtnews.com/best-practices-compliant-service-department-2/
Best Practices for a Compliant Service Department
Let’s face it – service customers can be really hard to please sometimes. Despite the best efforts of dedicated dealership fixed-ops professionals, auto repair-related...
Text Opportunities to Shoppers
Today's Sales Tip of the Day is with, Brian Pasch
Brian Pasch  talks about providing text opportunities to in market shoppers.
CBT News October 10, 2016
CBT News October 10, 2016
Success with Technology
How to exceed in Customer Satisfaction
Dealership turnover turns into profit
Building Loyalty Among Customers
Building Loyalty Among Customers
Most Porsche owners baby their cars. Dealer Ray Ciccolo decided to appeal to that protective instinct.
Service customers at Ciccolo’s Porsche Norwell...
What Position Is Your Dealership Missing? Our Insider Tells You Why...
That sounds nice right? That’s the goal of course with every move and decision your dealership makes. So, if adding a position to your...
CBT News – November 9, 2015
On today's show:
Jeremy Alicandri, VP of Habberstad Auto Group, on whether third-party vendors continue to be useful or not
Who is doing the...
How far does your dealership go to make customers happy?
How far does your dealership go when it comes to making people happy? Shaun Del Grande, owner of the 15-brand, 14-store Del Grande Dealer...
How impactful visuals and interactive content are increasing customer satisfaction
Auto manufacturers (OEMs) have moved away from having an abundance of text and static pictures on their websites, and are instead telling an engaging...
