Tag: customer satisfaction
Despite the internet’s impact, dealers are still crucial part of vehicle...
In a recent article regarding the J.D. Power U.S. Satisfaction Index Study, it was shown that when it comes to the car buying experience,...
Actions Service Advisors Take to Compound Customer Satisfaction and Profitability
Being a Service Advisor can be an overwhelming, stressful situation. The job may seem that you are constantly being bombarded with requests, tasks, and...
Cox Automotive Chief Economist, Jonathan Smoke: Dealer Sentiment Index Shows Dealers...
On today's CBT Newscast for Friday, December 22nd, 2017:
Jonathan Smoke: Dealer Sentiment Index Shows Dealers Positive about Fourth Quarter
Joe Gumm sits down with Cox...
Do facility tours build value at your dealership?
We all know the importance of building the most possible value with our clients before presenting the numbers. Jonathan shows you one particular way...
WardsAuto’s Steve Finlay: Customer satisfaction for its own sake misses point
When it comes to customer satisfaction in the service lane, we're starting to see a trend where one automaker tries to top others with...
WardsAuto: Customer satisfaction for its own sake misses point | Ten...
On today's CBT Newscast for Wednesday, October 4th, 2017:
WardsAuto's Steve Finlay: Customer satisfaction for its own sake misses point
When it comes to customer satisfaction...
How to Increase Revenue and Simplify Your Process in the Service...
On this week's episode of the Weekly Tune-Up, Becky Nixon presents a few effective steps in your service department that will increase revenue and...
How to get the positive online reviews you want
Online reviews can be a blessing and a curse. Positive reviews are important for several reasons, including retention purposes. However, there are some people...
Mercedes-Benz Financial Services Retains Top Spot in the J.D. Power Dealer...
FARMINGTON HILLS, Mich., -- Mercedes-Benz Financial Services USA LLC has been ranked highest in the just-released J.D. Power 2017 U.S. Dealer Financing Satisfaction StudySM in the categories of...
Ten TED Talks to give you an edge with customers and...
When you think of TED talks, maybe you think of artists and scientists sharing the latest research on things like artificial intelligence, climate change,...
