Tag: customer satisfaction
GM Nick Anderson discusses how COVID-19 transformed the customer experience at...
This year marks the tenth annual, 40 under 40 list from Automotive News. On today’s show, we’re pleased to welcome one of their honoree’s...
Business development expert Sarah Vantine on the cost of ineffective employee...
Fixed ops are the focus for many dealers right now as profit continues to increase, but is training being left behind? On today’s show,...
3 Ideas for using the car wash as an income generator...
With less than 29% of consumers washing their vehicles at home, your dealership can gain a lot of profit by focusing on a car...
J.D. Power’s 2020 Initial Quality Study Gives Insight into Customers’ Perceptions
The global leader in automotive insights, J.D. Power, has released the results of their 2020 Initial Quality Survey. The study has identified both Dodge...
Customer Satisfaction Increases but Detriments Expected Due to COVID-19
Earlier this month, J.D. Power released its 2020 Customer Service Index (CSI) Study, which found that customer satisfaction has risen for the fifth year...
Going the Extra Mile and Following Up

How far are you willing to go when it comes to following up? Cory explains how to go the extra mile, in an effort...
Creating a Stellar Company Culture in Your Dealership
Your company culture affects both employees and customers in an undeniable way. As Thomas Davenport of Towers Watson Consulting stated, “workplace culture is to...
How to Strengthen the Teamwork Between Service Advisors
Success in your service department relies heavily on teamwork. No single member of the team can perform all of the tasks necessary for a...
How Digital Contracting Helps Deliver a Seamless Customer Experience – Jason...
During The NADA show this year CBT News was able to have a great interview with Jason Barrie, Vice President and General Manager at Dealertrack....
How to Increase Profits & Customer Satisfaction
Remember our 2018 New Year Resolution on how make your dealership more profitable by increasing customer satisfaction and creating more profit retention while lowing...
