Tag: customer satisfaction

Digital channels have emerged as the most efficient and effective way for auto lenders to maintain or grow their profitability despite the current macroeconomic...

In the latest J.D. Power Customer Service Index study, buyers again reported declining satisfaction, the first year-over-year drop since 1995. The negative trend in the...

As the automotive industry undergoes significant technological change, TrueCar aims to help dealerships provide total customer satisfaction for every transaction. Recently, CBT News anchor Jim...

Since 2020, uncertainty has become a running theme for the automotive industry. From material shortages to factory shutdowns, the pandemic became a significant disruption.    While...

Kia is warning its American dealers about poor performance, in response to a J.D. Power study. The research, which analyzed customer sales satisfaction in the...

Customers of today demand that businesses cater to their requirements and give them a more personalized shopping experience. Mike Wethington joins us on today's...

GM predicted earlier this year that by 2030, software-as-a-service will bring in $20 billion annually. Nonetheless, General Motors currently has hundreds of data scientists...

You want to increase profits and customer satisfaction in your service department, but a no fault found diagnosis, or NFF, is sure to derail...

For most autobody and collision repair shops, the main income source is from insurance claims. Although it’s steady work for body shops, especially for...

No one likes being ‘sold’. We all shrink away when we hear something that even remotely sounds like a sales pitch and in F&I,...