Tag: customer retention
Boost Your Dealership Visibility With Incentives and Freebies
In 1887, the Coca-Cola Company sent out coupons for one free drink to thousands of Americans. The result? Over 8 million free drinks were...
Safeguard Growth and Profitability in Your Dealership By Focusing on Fixed-Ops...
According to a recent report, service departments now comprise 49 percent of a dealership's gross profit. CBT Automotive Network sits down with Jim Roche,...
Sharing Auto Repair Videos To Build Trust Between Technician And Customer
When it comes to customer retention, servicing is one of the primary tools dealerships can use to keep customers coming back after they have...
“We’re Seeing a Turn In Customer Retention and Service Departments Are...
On today’s CBT Newscast for Tuesday, May 8th, 2018:
Automotive CX Summit Promises High-Value Experience for All Attendees
Jon Munzel, the founder and President of the...
Should we go after new customers?
Customer retention has been a buzz-phrase in the automotive industry for quite some time now. Customer retention is essentially the ability of a company...
Being Your Customers’ Liaison
After a couple years, customers often forget the salesperson who sold them their car unless they are reminded every few months. One way of...
Building Customer Retention
On this week's episode of the Weekly Tune-Up, Becky talks about earning a good reputation one customer at a time and staying consistent in...
Why dealers are an important piece of eVehicle future | Two...
On today's CBT Newscast for Tuesday, October 3rd, 2017:
William Wallace: Why dealers are an important piece of eVehicle future
When customers have issues with their...
Two Service Department Metrics You Need – But Probably Don’t Have
Managing a service department by looking only at your monthly financial reports can be like driving a car with your eyes closed. You don’t...
Speaker and Author Rob Shallenberger on engaging your employees | Driving...
On today's CBT Newscast for Monday, September 4th, 2017:
Speaker and Author Rob Shallenberger on engaging your employees
Did you know that on average, 2 out...
