Tag: customer experiences
Shep Hyken reveals how ‘dangerous customers’ and employee experience impact customer...
In a captivating discussion on customer service, Shep Hyken, renowned customer experience expert and bestselling author, joins us on the latest episode of CBT...
How to build outstanding customer experiences at your auto dealership
Joining us once again on CBT Now is Jennifer Suzuki, President of eDealer Solutions, acclaimed sales trainer, and NADA Dealer Academy guest instructor, to...
Best practices salespeople must focus on as the auto industry evolves
Salespeople at auto dealerships across the country are being urged to brush up on their skills, as 'easy' sales from the past few years...
What is ‘proactive service’ and why it is important for your...
Don’t miss the opportunity for your organization to offer a service that is proactive as opposed to reactive. What’s the difference you may ask?...
How Transaction Time Can Help Make or Break A Purchase –...
What is the perfect amount of time to spend on the entire in-store car shopping process? Is there even such a universal number to...
Does Your Dealership Experience Meet Your Customer’s Expectations? – Joseph Michelli,...
Our guest today on the CBT Automotive Network is an expert when it comes to instilling the knowledge and power your business, managers, and...
Bill Wittenmyer: “Pick Up In Your Dealership Where Your Customer Left...
Digital retailing is a popular focus around the industry and at the NADA Show this year. The industry has applied an extra emphasis on...
David Kain: Better customer experiences both online and offline
David Kain hosts Todd Marcelle, CEO of GoMoto, to chat about delivering better customer experiences both online and offline.
Audience First, Everything Else Second
Selecting the right audiences for your dealership across all mediums to increase your marketing efficiency.
During this FREE webinar, you will learn how to:
Lower your...
