Tag: customer experience

Welcome to another edition of Inside Automotive with Jim Fitzpatrick. Car dealerships tackled some major headwinds in 2021 as supply chain shortages put the...

We’ve seen tremendous changes as well as innovation in the automotive industry throughout the past year, so what’s in store for 2022? Today on...

Dealership service departments across the country are ill-equipped and ill-prepared to keep pace with surging repair demands. Tremendous growth opportunities are there for the...

Let’s talk customer experience for a moment. Your customers have access to many dealerships and brands when making their next buying decision. What are...

Collision centers are typically viewed as a standalone business for car dealers that act as a supporting, customer service-oriented role. Their value is often...

Even though many consumers have been back in the market for a new or used car, there continues to be a lack of available...

How are you increasing your sales and bottom line going into the new year? If you haven’t considered personalization and accessories as a source,...

As transaction prices on new and used vehicles soar, competition for today’s auto buyers is fierce. But it’s not just local competitors dealers need...

Car sales were heavily stymied as a result of the pandemic, and it undoubtedly forced dealerships to change procedures and try to find other...

In early June 2021, CDK Global acquired Roadster for $360 million. The two companies joined forces with the intent to drive modern retailing to...