Tag: customer experience
5 tips to make service more convenient for your customers
With nearly 165,000 auto repair and maintenance shops in the United States, you need your dealership to stand out. The key to success is...
Why dealers should ditch the whiteboard and go digital — Todd...
Although technology is well on its way to transforming the world of automotive retailing, a surprising number of dealers fail to realize how poorly...
The last mile is where cars are sold
If you’re a Dealer, whether you’re headed to NADA or not, you’re being bombarded with emails from vendors about improving the Customer Experience (CX);...
5 areas where dealers can communicate better with customers
About 90% of loyal dealership clients are still going to consider another brand when the time comes to get a new vehicle. Even if...
8 unique ways to provide a better customer experience than your...
On the latest episode of Mind Your Own Business, host Jonathan Dawson, founder of Sellchology, discusses eight ways car dealers can out-experience their competition. Dealers...
The importance of creating unique customer experiences inside your dealership
Oftentimes the marketing and customer experience on the showroom floor do not match up with what’s being done digitally. So, it’s important to partner...
How to save your customers time at the dealership without compromising...
In 2019, McKinsey said, "The automotive customer experience can often feel outdated and inferior, especially for younger customers, who seem to be losing interest...
Why car dealers must invest in employee development sooner rather than...
Car dealers are looking for employees as their retention rates continue to dwindle and turnover increases. For example, in 2021, the automotive industry saw...
What do customers expect from your car dealership’s live chat solutions?
Did you know that most customers prefer live chat to phone or email? Through a survey of 1,000 US consumers, the live chat platform...
What companies need to know about the holiday shopper- Shep Hyken
The holiday season is a great time to win over customers in any industry. Shep Hyken, a customer service and experience expert, goes over...
