Tag: customer experience

Rapid digitalization during the pandemic has made a lasting impact on the way customers shop for vehicles. According to S&P Global Mobility's latest Vehicle Buyer...

The automotive industry has long suffered from a lack of trust due to perceptions of dishonesty and aggressive sales tactics. In order to foster...

The service department has always proven to be a major driver of profitability for dealers of every size. Even so, current market dynamics are increasingly...

Artificial Intelligence is changing how some companies conduct business, especially in customer service. It may already replace roles in some industries, but is that...

Car shopping should be e­njoyable, not intimidating. As a dealership owne­r, your job goes be­yond simply selling a car. It includes providing helpful advice­...

In the past three years, nearly every industry has experienced a dramatic shift in consumer expectations. The auto industry is no exception, with services...

According to ease of purchase research conducted by CDK Global, 85% of last month's car buyers felt the process was easy, the highest score...

Customer experience is the number one brand differentiator. It is the holistic perception of customers and their interactions with an organization and its products and services...

As many of us have experienced the VUCA—volatility, uncertainty, complexity, and ambiguity—that business can bring, it's critical to understand how to lead in these...

Being female-friendly is a necessity these days in all industries, including automotive, because the American woman is one of the most powerful economic forces...