Tag: customer experience
Daily Newscast: Mark Fields on the border tax | Crafting customer...
In today’s CBT Newscast for Wednesday April 12, 2017:
Crafting an outstanding customer experience at your dealership
Mike Wittenstein, Managing Partner with Storyminers has been crafting...
Daily Newscast: Mark Fields on the border tax | Crafting customer...
https://www.cbtnews.com/dailyautomotivenews-april12-2017-newscast/
Why people Dislike Car Buying, and What to do About it
Consumers hate any form of friction, and the No.1 pain point found in many dealerships is the traditional price-negotiation sales model.
Companies today need to...
Understanding the customers shopping experience
On today’s Tip of the Day, Jonathan Dawson shares some questions you can ask to uncover your customers' experience to be sure their next...
Think-Feel Connections
Emotion and logic play a major role in the buying decision. Mark breaks down how the two must combine to complete the essential customer...
How tools & products should be working for your dealership
Justin Sprague: Vice President of Product Development with CDK Global
Brian Pasch: Are you getting online reviews from Facebook, Google, Yelp,...
Brian Pasch: Are you getting online reviews from Facebook, Google, Yelp, Cars.com and Cargurus.com? Brian shows you how to improve your online reviews in able...
Glenn Pasch: Does social media really work?
Glenn Pasch: Dealers often ask, “Does social media really work?” See what Glenn thinks.
Cory Mosley: What’s in it for your customers
Cory explains: when you master why you do what you do and what’s in it for you, you should have no problems mastering what’s...
David Lewis: The most important part of the sales process is...
David Lewis: The most important part of the sales process is the customer picking out the right vehicle. So, David suggest doing this before...
