Tag: customer experience
Change the Experience, Change the Results
What Do You Expect when You Book a Hotel Room? Exactly!
The studies are clear:
According to DrivingSales, 99 percent of buyers expect a hassle...
Service Drive: Are you Talking in Terms the Customer Understands?
If you have ever been on a computer support call with someone who is totally immersed in the world of technology and is speaking...
Mark O’Neil’s In-Store “Emotional Roller Coaster”
The car buying process can be pretty fun. It's like going to an amusement park and riding a roller coaster with all the ups...
Sales Tips from Body Language Expert Dr. Jack Brown (Part 2)
On Today's Episode of On the Mark, Mark welcomes Dr. Jack Brown to the show. Dr. Brown is a leading authority and expert on...
Six Ways to Create a Memorable Customer Experience
Little details that customers notice, and that makes them feel good about not only making the purchase, but making the purchase from you, is...
Digital Marketing Best Practices | 6 Ways to Create a Memorable...
On today's CBT Newscast for Tuesday, May 23, 2017:
Digital Marketing Best Practices with Google's James Reutershan
Fitzpatrick sits down with James Reutershan, Strategy Development Manager...
Why Valuing Every Stakeholder Impacts Your Dealership – Steve Hall, Automotive...
Stakeholders in a company aren't just those who invest in the stock of the brand you sell, but it's also those who invest in...
Creating Customer Rapport
You don’t have to be BFFs, but They Must Like You
All of us who truly want to serve our customers are looking for ways...
Sales Tips from Body Language Expert Dr. Jack Brown
On Today's Episode of On the Mark, Mark welcomes Dr. Jack Brown to the show. Dr. Brown is a leading authority and expert on...
2 Digital Platforms that are Transforming the Dealership Workplace – Interview...
CBT's Jim Fitzpatrick sat down with Heather MacPherson, President of The Minery, to discuss how her company is transforming the dealership workplace with their...
