Tag: customer experience

It’s not just for play anymore. Virtual reality has become mainstream in the electronics market, primarily with smartphone compatible VR headsets. In 2016, 6.3...

To have a true customer buying experience, some dealerships believe if everyone was happy during the process, it was a win-win. Other dealerships think...

Joe Gumm spoke to Jody Devere, CEO of AskPatty.com, about the customer experience in your service drive as well as what inspired her to write "15 Ways to Communicate Better...

AdvantageTec has all the proper DMS integration and texting solutions required for your staff to abide to the rules discussed below. We present you advantage txt:...

What are three things you do for your customers...no one else does? Jonathan says you’re providing exclusivity to the car buying experience and customers...

At one time, a car sale was complete the moment the taillights faded into the distance. Today, the sales experience goes much further than...

In this interview with Scott Miller CEO of Vision Critical, Joe discusses Scott's upcoming session at the 2017 Automotive CX Summit entitled “The Authenticity Challenge:...

Entrepreneurs can be a bit like Casanova: always romancing new customers, and sometimes going to complicated and intricate lengths to draw them in. But...

What Do You Expect when You Book a Hotel Room? Exactly! The studies are clear: According to DrivingSales, 99 percent of buyers expect a hassle...

If you have ever been on a computer support call with someone who is totally immersed in the world of technology and is speaking...