Tag: customer experience
Having a Good Relationship Between Your F&I and Sales Departments
On this week's episode of F&I Today, Becky Chernek talks about the importance of having a good relationship between F&I and sales and how...
Avoid These 5 Outdated Practices to Gain Your Customer’s Trust –...
Every dealer knows that providing clients with an excellent customer experience is the easiest and fastest way to win their loyalty. And while there...
Ford Focusing on Customers With New Rewards Program
In 2016, Ford launched FordPass stating at the time that they planned “to do for car owners what iTunes did for music fans.” The...
Turning a Phone Call Into an Appointment
It’s no secret that your dealership’s location can pose challenges to running an effective sales process. Situated in congested Chicago, the Berman Infiniti of...
Taking the Tesla Approach to your Personal Branding
When you think of electric vehicles (EV), chances are Tesla is one of the first images that come to mind. And when you think...
How Your Dealership Can Use AI to Personalize the Consumer Experience...
With a tremendous amount of information right at their fingertips, car buyers are doing more research than ever, and they expect dealers to keep...
How the Integration Between Lyft and Xtime Can Benefit Your Dealership...
Cox Automotive just announced plans to integrate Lyft’s ride-sharing service with their service experience platform, Xtime. This partnership will elevate an area of business becoming...
Unlock Your Team’s True Potential: Four Ways to Optimize Your Management...
When we think of business development today, one word comes to mind: disruption. From technology to the entrance of a new generation of workers,...
Increase Consumer Loyalty at Your Dealership with These 4 Customer Experience...
On today’s show, we welcome back Joseph Michelli, customer service expert and New York Times best-selling author, to discuss how your dealership can develop a...
Incorporating Your CRM with Your Phone Process to Capitalize on Leads...
Every dealer knows it costs hundreds of dollars just to make the phone ring, but integrating a CRM to your sales calls can help...
