Tag: customer experience

 The automotive retail industry is getting more competitive year after year, and it seems like there are new consumer buying trends developing every day....

 There are many factors that go into providing your clients with an excellent customer experience. We all know the big ones, product quality, convenience,...

Did you ever wish you could clone yourself or someone on your team? It would give you an extra set of hands, as well...

The automotive industry is in a transitional state. Consumer preferences have started evolving past the traditional dealership experience, which means it’s more important than ever...

 A criticism dealers often hear from customers is that it takes too long to buy a car. However, there are plenty of ways to...

 Jim Fitzpatrick sits down with Ben Ellencweig, Partner at McKinsey & Co., on CBT News to talk about how dealerships must adapt to the...

On this week's episode of F&I Today, Becky Chernek invites Christopher Vester, COO at Hubert Vester Auto Group, to talk about personal growth, differentiating...

As of the last Census in 2012, there are 85 million mothers in the United States with children under 18. While the talk about...

 When talking about customer experience, every business owner has probably heard the phrase “surprise and delight your customer”. While this might seem like common...

 We recently welcomed back Partner GM and VP of Paragon Honda, Brian Benstock to the CBT studios. Earlier this year, Brian presented a key...