Tag: customer experience
How the Customer Experience is Improved by Women in Automotive
The customer experience (CX) in automotive has been an area of growth and investment in recent years. Manufacturers are focusing on improving how they...
Studies Show Key to Selling is Relationship over Product
The J.D. Power 2020 U.S. APEAL Study rank automakers based on how excited and emotionally connected people feel to their new cars. Of a...
Enhancing Customer Experience: Is Mobile Service Right for Your Dealership?
The COVID-19 pandemic has caused dealerships to embrace new operation tactics. In turn, customers have enjoyed an unprecedented level of convenience. Safety concerns resulted...
How Shoppers Can Safely Try and Buy During the Pandemic Fight
The auto industry has been surging toward pre-pandemic sales levels since the economy began reopening in May. The number of coronavirus cases continues to...
CBT Automotive Newscast: July 27, 2020
Today's Featured Interview:
Corwin Automotive Sees Strong Sales Despite Inventory Challenges
Even during the pandemic, consumers have shown that cars are still a necessity. Many dealerships...
How to Suppress Bias to Improve Your Dealership’s Customer Experience –...
On today’s show, we’re pleased to welcome Ramon Ray, Founder of Smart Hustle Media and The Black Education Fund, acclaimed speaker, and best-selling author of “Celebrity...
Why Dealers Should Concentrate on Experience, Not Price
On this week’s episode of Kain & Co., host David Kain is joined by his colleague Steve Purdy, the client success director for Kain Automotive....
5 Strategies to Raise the Standards of Your Fixed-Ops Department –...
On today’s show, we welcome back Michael Roppo, President and Director of Dealer Fixed-Ops Consulting and Training at Automotive Domain Results. In this segment,...
How Dealers Can Adapt to Changes in the Car Buying Process...
On today’s show, we’re pleased to welcome back Michael Seeman, Vice President of Customer Success and Enablement for CDK Global. In this segment, Michael...
How to Up Your Game When it Comes to Engaging with...
On today’s show, we’re so pleased to welcome back Mahesh Shah, EVP, Chief Product and Technology Officer at CDK Global. In this segment, Jim and...
