Tag: customer experience
Americans hesitant to return to normalcy amid post-COVID apprehensions
A growing sentiment among all Americans is an apprehension to return to normal life after the pandemic. A survey performed on behalf of HealthInsurance.com revealed that a...
Alternative communication from service advisors provides a more convenient customer experience
To the Editor:
As someone whose role it is to bring the family vehicles in for service, I feel Brian hit the nail on the...
5-step guide to modernizing the buyer’s journey
Projections for U.S. light-vehicle sales in the next five years are optimistic, according to research shop Benchmark Co. By 2025, there will be a...
Best practices for engaging today’s car shopper: Automation (Part 2)
In Part 1, we addressed some objections to automation and how to overcome them. Once we overcome objections and fears that naturally come with automation...
Areas of opportunity for auto dealers to increase their personal and...
Welcome to another edition of Mind Your Own Business with Jonathan Dawson, automotive training expert and the founder of Sellchology, an automotive sales tool...
10 retail predictions all business owners should prepare for – Shep...
On today's show, we’re pleased to welcome back Shep Hyken, customer experience expert, acclaimed speaker, and New York Times best-selling author. Hyken's work includes...
How to become more profitable in the F&I office with virtual...
Today on CBT News, anchor Jim Fitzpatrick is joined by Scott Gunnell, group vice president of business strategy at JM&A Group, and Mike Casey, group...
4 common lessons dealers and business owners learned in 2020 –...
Today on CBT News, anchor Jim Fitzpatrick is joined by Joseph Michelli, CEO of The Michelli Experience and bestselling author. Michelli joins the show...
How dealers can improve their sales by connecting with the heart...
Welcome to the first edition of Mind Your Own Business with Jonathan Dawson, automotive training expert and the founder of Sellchology, an automotive sales...
6 strategies to help your fixed-ops dept. sell more service appointments...
In today’s digital landscape, building trust with customers virtually is a necessary skill to have in your service department. On today’s show, we are...
