Tag: customer experience
Auto retail expert David Lewis discusses how car dealers can increase...
On today's show, we're pleased to welcome David Lewis, President, and CEO of David Lewis and Associates, and the host of Straight Talk right...
Why penny-perfect payments are vital for both car dealers and car...
Consumers today want a convenient and frictionless car buying experience, especially in the finance office. When car dealers don't provide penny-perfect payments to their...
CDK Global announces launch of new payment platform, CDK OnePay
Technology solutions firm CDK Global has unveiled its new CDK OnePay, which will serve as a revolutionary payment platform for dealerships. CDK Global partnered...
Tim Storey, acclaimed author and life coach, on how to overcome...
Many are seeking out the help of a life coach after the past year of uncertainty, and even a year later, the future can...
The importance of merchandising during inventory shortages – Nathan Fox, Cox...
Inventory shortages can oftentimes cast a shadow on an otherwise positive customer experience for car buyers. However, leveraging strategic merchandising strategies, and promoting the...
What is the foundation of a truly exceptional customer experience for...
Today on CBT News, anchor Jim Fitzpatrick welcomes back Aaron Bickart, Executive Vice President and General Manager of OfferLogix. OfferLogix focuses on innovative ways...
Four tips for a top-notch virtual F&I sales experience
Many industry experts are predicting that a slow exit from the worst of the COVID-19 pandemic and its effects on dealerships will force many...
The most effective strategies for building customer engagement – Mandi Fang,...
Client engagement is a valuable aspect of dealership operations. It is constantly evolving, making it crucial for car dealers to understand the best modern...
How transparent finance options can improve the online car-buying experience for...
Today on CBT News, host Jim Fitzpatrick is joined by Aaron Bickart, Executive Vice President and General Manager of OfferLogix. Bickart’s company focuses on...
Best-selling author Bob Burg on how car dealers can apply the...
The car-buying experience begins and ends with the customer experience. If customers aren’t satisfied early in the process, they likely won’t move forward with...
