Tag: customer experience

On today’s exclusive CBT News Power Lunch, we’re pleased to welcome Darrel Ferguson, Director of Performance Management at Xtime, a Cox Automotive brand. Ferguson begins...

J.D. Power and JM&A Group have come together to develop and increase F&I innovation, but it doesn’t end there. The companies will additionally offer...

Penske Automotive Group and Cox Automotive have debuted an industry-first automated digital retailing platform for vehicle sales. Joining us today to discuss this development,...

Every dealership is set up the same way – sales, service, parts, and F&I all operate as their own separate departments. Each has a...

There is a lot of focus on new vehicle inventories and how they are being impacted by the continuing chip shortage. Although grosses have...

As originally reported here on CBT News, CDK Global recently announced a new payment platform for car dealerships. On today’s show, we’re pleased to...

Are auto technicians happy with their jobs? Not for the most part. A recent survey shows that automotive service technicians rate their average career...

Think about your favorite movie or book. Now, imagine that the hero or heroine was never faced with a challenge. Rocky doesn’t train very...

According to Insider Intelligence, it’s predicted that consumer retail spending that results from website chat widgets will be as much as $142 billion, fifty...

Loyal and repeat customers are ideal for business owners to acquire, but not all businesses have a clear strategy to bring customers back. To...