Tag: customer experience
Shep Hyken on improving the customer experience to generate repeat business
Customer experience expert, New York Times best-selling author, and international keynote speaker Shep Hyken, has released new research into the state of customer service...
How to handle and overcome car sales objections with today’s buyers
How do you handle objections in today’s marketplace? Joining us today is Sean Gardner, instructor and sales trainer with the Joe Verde Group to...
How Lexus dealer Peter Cooper is rethinking the luxury auto business...
Dealers have seen record sales and profits throughout the last year with less inventory so how are things on the luxury side? On today’s...
To modernize car buying, we need to make it easier to...
By now, everyone in the automotive industry knows that digital retailing is here to stay. Today's customers expect to be able to buy everything...
Making the most out of your marketing strategy in today’s climate
As low inventory and chip shortages stick around, should dealers cut back or double down in their advertising spend? On today’s show, we’re pleased...
OfferLogix EVP Aaron Bickart on how to elevate digital transaction services...
On today’s show, we continue the conversation on digital retailing best practices and how the auto industry can elevate online transaction services. We're pleased...
Tips to increase consumer enthusiasm in the service department
The stark reality for dealerships remains that keeping customers loyal is difficult. After five years of ownership less than one in three-vehicle owners continues...
FL car dealership’s huge statement on retail: dealer lots aren’t going...
As you drive along the scenic NE 151st Street in Miami, a stunning seven-story building dominates the south side. It isn’t an apartment complex...
Dealers are raving about this latest digital retailing tool developed by...
On today’s show, we’re pleased to welcome back the team from Velocity Automotive Solutions, Gage Hathcock, Vice President of Dealer Relations, Kalah McCoy, Executive...
Five tips to improve customer retention in the service drive
We all know that locating new customers is more expensive than keeping the ones you have. Studies say it can be five times more costly...
